• Yes. All care with Happy Latch begins with an initial consultation. This allows me to understand your feeding history, goals, and your baby’s needs so follow-up support can be tailored appropriately.

    Follow-up consultations are offered to existing clients and are booked directly after your initial appointment.

  • After booking, you’ll receive an email with:

    • A secure intake and consent form to complete

    • Information about confirming your appointment with a deposit

    • Clear next steps so you know what to expect

    Completing the form before your appointment helps ensure we can make the most of our time together.

  • Yes. A 50% deposit is required for all in-home consultations, and full payment is required for virtual consultations, to secure your initial appointment. Deposit and payment details are provided by email after booking.

    If you have any questions or concerns about payment, you are welcome to get in touch.

  • Appointments can be cancelled or rescheduled up to 48 hours prior to your scheduled time. If changes are needed within this timeframe, please contact me directly.

    Further details are outlined in the Booking Policy

  • Lactation support may include:

    • Latch and positioning

    • Nipple pain or damage

    • Milk supply concerns

    • Pumping and bottle feeding

    • Combination feeding

    • Feeding after time in Special Care or preterm birth

    • Reassurance and confidence building

    Support is always tailored to your goals and circumstances.

  • Absolutely. There is no one “right” way to feed a baby. Support is provided for breastfeeding, expressed milk, formula feeding, or a combination, based on what works best for your family.

  • Yes. Virtual consultations can be very effective for many feeding concerns and offer timely support when in-home visits aren’t practical.

    Online consultations are available to families located in Australia and are conducted with privacy and consent respected at all times.

  • No. Lactation consultations provide education, guidance, and feeding support but do not replace medical care.

    If there are concerns about your baby’s health, growth, or wellbeing, medical assessment by your GP, paediatrician, or other healthcare provider is recommended.

  • Yes. Partners or support people are welcome to be involved if you would like them included.

  • Some private health insurers offer rebates for lactation consultations. If eligible, you can submit your paid invoice directly to your insurer.

    Independent lactation services are not currently eligible for Medicare rebates.

  • If you’re unsure, either initial option is a good place to start. You’re also welcome to get in touch before booking if you’d like guidance.